Which coach for my first class?

You can check out each coach on our TEAM page to get an idea of their background and music preferences.

All of our classes are adapted to your level - but if you're not sure, book a free consulation with one of our coaches to find out what's best for you.

What language are the classes in?

Most of our instructors are bi-lingual and you can check out what languages they speak and what language they prefer to teach in on the TEAM page.

Am I fit enough?

Yes! We are here to motivate and support you.

All of our classes can be adapted to your level !

If you are still worried and think you need more guidance book a free consultation with one of our coaches to get a plan that fits your needs.

The first step is the hardest, but the best!

How can I try your classes ?

That's easy! Create an account in less than 2 minutes and choose our trial offer which gives you the chance to try 3 classes for CHF 25 per class!

It's fast and it's contract-free.

_{The trial offer is valid for 21 days from the day of purchase.}

REFERRAL REWARDS PROGRAM

1. Share your unique referral code with your friends - only new customers a eligible 
2. Your friends gets 1 FREE class
3. If they buy any credit or pack after that, you get 1 free class!

Why do classes expire?

Credits have an expiry date so that you will be motivated to book into classes.

The expiry date of each Class Series is on the BUY page. The more classes you buy the longer the expiry date.

You can book your spot using your series for any class that takes place between the purchase date and expiration date (day of expiration included). 

We cannot extend the expiry dates of class credits.

Please contact hello@beatfitness in cases of injury or pregnancy.

How does the waitlist work?

If a class if fully booked you can join a Waitlist for that class.

• If a spot frees up more than 12 hours before the class -  customers on the waitlist are automatically enrolled in the class (in chronological order) and will receive a confirmation email.
• If a spot frees up less than 12 hours before the class -  customers on the waitlist are not automatically enrolled in the class, and should therefore check regularly on our booking page for last minute cancellations. Please note that you must remove yourself for from the waitlist before booking your spot.

To respect all our customers, please be in class 5 minutes before the start time. 5 minutes before class starts, unoccupied spots will be released to other customers on the waitlist.

Can I cancel my class?

You may cancel a class up to 12 hours in advance of the class via our website. Go into your account, click on "my classes" then chose the right slot and click "unreserve"

If your cancellation is received up to 12 hours in advance you will automatically get your credit back

If your cancellation is received less than 12 hours before the class, the credit will not be returned to your account unless you have a medical reason. 

If we cancel a Class you will automatically have one Class Credit refunded to your account..

My instructor has been substitued can I cancel?

We try to avoid last minute changes but sometimes they do happen.

If the class starts in more than 12 hours you can cancel your attendance from within your account and book another class.

Please contact hello@beatfitness if your class starts in less than 12 hours and you would like to cancel because of an instructor substitution.

Can I share a class series with a friend or partner?

It's not possible to split or share a series with a friend or partner, however you can gift your friends with a 1 FREE class through our referral program or by purchasing a custom-made gift card on our site! 

How far ahead can I book a class?

Our Booking Window opens each Monday at 12:00 for the following week.

You can book a class online up to 30 minutes before a class starts.

If you want to book into a class less than 30 minutes before a class starts please add yourself to the walk-in waitlist in the studio.

When does my Class Series start?

Your class series is activated from the day that you buy your class. You can also find the precise date of activation on your account under My Series

The expiry date of each Class Series is on the BUY page.

Do you offer a student discount?

No, we do not offer any discount.

To get the plan that fits your needs and your goals, book a free consultation here

Can I reset my password?

Yes you can reset your password here: reset password

 

Can I move to another spot in the class?

If the class starts in more than 12 hours you can cancel your attendance from within your account and book another spot.

Can I change my reservation for another type of class?

If the class starts in more than 12 hours you can cancel your attendance from within your account and book another class.

I booked a class by mistake

If the class starts in more than 12 hours you can cancel your attendance from within your account.

If the class starts in less than 12 hours please email hello@beatfitness.ch

I didn’t receive a confirmation email

Please check your spam filter and add hello@beatfitness.ch to your list of contacts.

Do you sell gift certificates?

Yes, we do !

1. Go to the buy page
2. Click on the GIFT CERTIFICATE block
3. Chose the number of classes you want to offer
4. Print or send the voucher to your friends or family

Thank you for giving the gift of fitness!

Can I workout now that I'm prgenant?

We recommend the you follow the advice of your doctor.

Please talk to the instructor before class if you have any question. They will help you workout safely !

I forgot my things - have you got them?

We check the changing rooms after every class and store lost property for 1 week.

Please come to the studio during class hours as soon as possible, preferably within 24 hours.

Is there a minimum age?

Yes, we accept teenagers above 16 to come join our classes. 

Is BEAT Fitness registered for health insurance reimbursement?

Not yet but it’s in process – In  the meantime we advise you to keep your receipts. Some insurance company can still reimburse a certain amount per year if you provide a proof of purchase.

How does BEATHOME On Demand work?

BEATHOME On Demand is our unique online platform where you can have unlimited access to a compilation of BARRE, BOXE, HIIT & YOGA workouts ranging from 10 to 60 minutes as well as BEATHOME Special classes led by your favourite BEAT instructors. 

Head over to the BUY page to get your monthly On Demand subscription. Once purchased, you'll find the On Demand  platform on ACCOUNT next to MY CREDITS.

The On Demand subscription is an automatic monthly payment made by credit card which you can cancel at anytime under the MY CREDITS page.

With the On Demand subscription you also have unlimited access to all BEATHOME Live Classes which you can find on the BOOK page.