Which instructor for my first class?

All of our classes are adapted to your level - you push as hard as you want to.

If it’s your first RIDE or FLOW class book a spot towards the back of the room so you can follow along and take things at your own pace.

You can check out each instructor on our TEAM page.

What language are the classes in?

Most of our instructors are bi-lingual and you can check out what languages they speak and what language they prefer to teach in on the TEAM page.

Am I fit enough?

Yes! We are here to motivate and support you.

We don't have beginner/intermediate/advanced classes because all of our classes can be adapted to your level - you push as hard as you want to.

If you are worried about your fitness level speak with the instructor before the class, they are all highly trained professionals who can help you make adaptions.

If it’s your first RIDE or FLOW class book a spot towards the back of the room so you can follow along and take things at your own pace.

The frst step is the hardest, but the best!

Do you offer a free trial?

Our introductory 2-for-1 offer includes 2 classes for the price of one class.

How does the waitlist work?

If a Class if fully booked you can join a Waitlist for that Class.

If spots become available due to cancellations an email will be sent to all customers on the Waitlist and spots will be allocated on a first come first served basis.

To respect all our customers all customers must be in Class 5 minutes before the Class starts, 5 minutes before Class starts unoccupied spots may be released to other customers.

Can I cancel my class?

You may cancel a class up to 12 hours in advance of the class via our website.

If your cancellation is received up to 12 hours in advance you will automatically have one Class Credit refunded to your account.

If your cancellation is received less than 12 hours before the class, the credit will not be returned to your account. 

If we cancel a Class you will automatically have one Class Credit refunded to your account.

My instructor has been substitued can I cancel?

We try to avoid last minute changes but sometimes they do happen.

If the class starts in more than 12 hours you can cancel your attendance from within your account and book another class.

Please contact hello@beatfitness if your class starts in less than 12 hours and you would like to cancel because of an instructor substitution.

Can I book in a guest?

Yes! You can use your credits to book up to 3 friends into the class.

You can use your normal credits or your Buddy Credits.

Here's how:

Can I share a class series with a friend or partner?

No it's not possible to split or share a series with a friend or partner. However you can use your credits to book up to 3 friends into the class.

How far ahead can I book a class?

Our Booking Window opens each Monday at 12:00 for the following week.

You can book a class online up to 30 minutes before a class starts.

If you want to book into a class less than 30 minutes before a class starts please add yourself to the walk-in waitlist in the studio.

Why do classes expire?

Credits have an expiry so that you will be motivated to book into classes.

The expiry date of each Class Series is on the BUY page. The more classes you buy the longer the expiry date.

We cannot extend the expiry dates of class credits. Please contact hello@beatfitness in cases of injury or pregnancy.

When does my Class Series start?

Your class series is activated from the day that you buy your class.

The expiry date of each Class Series is on the BUY page.

Do you offer a student discount?

Yes! We offer a 20% student discount. Please set up an account and send a photo of your current student identity card to hello@beatfitness.ch

The student discount applies to online purchases of 10/20/30/50 Class Series packages.

Do you offer corporate discounts?

Yes. We believe that a empowering a healthy workforce is key responsibility of every employer.

Please contact hello@beatfitness.ch to see if your company has an existing partnership with BEAT Fitness or to enquire about starting a partnership.

Can I reset my password?

Yes you can reset your password here: reset password

 

Can I move to another spot in the class?

If the class starts in more than 12 hours you can cancel your attendance from within your account and book another spot.

Can I change my reservation for another type of class?

If the class starts in more than 12 hours you can cancel your attendance from within your account and book another class.

I booked a class by mistake

If the class starts in more than 12 hours you can cancel your attendance from within your account.

If the class starts in less than 12 hours please email hello@beatfitness.ch

I didn’t receive a confirmation email

Please check your spam filter and add hello@beatfitness.ch to your list of contacts.

Is BEAT Fitness registered for health insurance reimbursement?

Not yet but it’s in process and will be hopefully be finished by the end of 2018 – so please keep your receipts.

Do you sell gift certificates?

Yes! You can buy your gift card here.

Thank you for giving the gift of fitness!

Can I workout now that I'm prgenant?

We suggest the you follow the advice of your doctor. Normally they advise you to only continue activities that you were already doing.

I forgot my things - have you got them?

We check the changing rooms after every class and store lost property for 1 week.

Please come to the studio during class hours as soon as possible, preferably within 24 hours.

Is there a minimum age?

Yes, we accept teenagers above 16 to come join our classes.